Louisiana

Expansions, Simplifications and Outreach

 

Map of LouisianaLessons Learned


Louisiana’s successes have been the result of a number of key factors, including:

  • Client data systems, like food stamps, etc., that can share information across programs.
  • Trusting relationships among participating agencies.
  • Availability of office-by-office data on outcomes to determine whether or not policies and practices put in place at the state level are in practice on the ground.
  • Ongoing reviews of existing policies and procedures.
  • Acknowledgement and recognition of good outcomes.
  • Empowerment of local eligibility offices in designing ongoing improvements.
  • An incremental approach to implementing changes in eligibility and administrative practice.
  • In-person follow-up, on a case-by-case basis.