Louisiana
Expansions, Simplifications and Outreach
Lessons Learned
Louisiana’s successes have been the result of a number of key factors, including:
- Client data systems, like food stamps, etc., that can share information across programs.
- Trusting relationships among participating agencies.
- Availability of office-by-office data on outcomes to determine whether or not policies and practices put in place at the state level are in practice on the ground.
- Ongoing reviews of existing policies and procedures.
- Acknowledgement and recognition of good outcomes.
- Empowerment of local eligibility offices in designing ongoing improvements.
- An incremental approach to implementing changes in eligibility and administrative practice.
- In-person follow-up, on a case-by-case basis.
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Last Updated
February 2008