Pennsylvania:
Streamlined Enrollment & Renewal through Technology
Lessons Learned
Officials and advocates in Pennsylvania have learned:
- No matter how simple a particular enrollment or renewal strategy may seem, it will never work for everyone. There must be a range of mechanisms and choices available.
- Flexibility to make mid-course process corrections is key.
- Small-scale testing of new practices enabled development of workable structures for moving forward.
- Community and consumer advocates play a critical role in securing on-going improvements. The recommendation for the “Power User” version of COMPASS, for example, came from a local Covering Kids and Families pilot site.
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Last Updated
February 2008