Pennsylvania:

Streamlined Enrollment & Renewal through Technology

 

Map of PennsylvaniaLessons Learned

Officials and advocates in Pennsylvania have learned:

  • No matter how simple a particular enrollment or renewal strategy may seem, it will never work for everyone. There must be a range of mechanisms and choices available.
  • Flexibility to make mid-course process corrections is key.
  • Small-scale testing of new practices enabled development of workable structures for moving forward.
  • Community and consumer advocates play a critical role in securing on-going improvements. The recommendation for the “Power User” version of COMPASS, for example, came from a local Covering Kids and Families pilot site.