Pennsylvania:
Streamlined Enrollment & Renewal through Technology
Results
In 2003, COMPASS earned first place in the Center for Digital Government's Best of Web competition for innovations in State General Government. On the ground, online application assistance in Pennsylvania has yielded a number of concrete results. While the state does not yet track coverage by application mechanism (i.e. via mail-in, COMPASS, Community Partners, or the Helpline), and retention rates are currently under study:
- Over the last two years, electronic applications for CHIP have doubled from about 10% to about 20% of all applications received.
- Approximately 700 Medicaid/CHIP applications per month are the result of post-eligibility screening available through COMPASS.
The Helpline completes approximately 400 Medicaid/CHIP applications through COMPASS each month. An unexpected result of this innovation has been a morale boost for staff, who are pleased to now be able to connect people to health care coverage in real time. In some instances, a child can receive coverage within five days of a Helpline call.
In 2002, West Virginia became the first state to replicate the COMPASS system. An independent organization executed the code transfer into inROADS, West Virginia’s version of the application. The design and development was completed in six months. In addition, the following states have leveraged the COMPASS concepts, approach and best practices in developing their own “Self Service” products: Wisconsin, Delaware, Massachusetts, New Hampshire, Florida, Indiana and Nausau County, New York. In February, 2008, Georgia and New York began moving forward with Self Service applications using the COMPASS concepts.
Browse
- Summary
- Background/History
- Primary Support
- Program Elements
- Funding
- Results
- Lessons Learned
- Contacts
View
Download
Last Updated
February 2008
Pennsylvania:
Streamlined Enrollment & Renewal through Technology
Results
In 2003, COMPASS earned first place in the Center for Digital Government's Best of Web competition for innovations in State General Government. On the ground, online application assistance in Pennsylvania has yielded a number of concrete results. While the state does not yet track coverage by application mechanism (i.e. via mail-in, COMPASS, Community Partners, or the Helpline), and retention rates are currently under study:
- Over the last two years, electronic applications for CHIP have doubled from about 10% to about 20% of all applications received.
- Approximately 700 Medicaid/CHIP applications per month are the result of post-eligibility screening available through COMPASS.
The Helpline completes approximately 400 Medicaid/CHIP applications through COMPASS each month. An unexpected result of this innovation has been a morale boost for staff, who are pleased to now be able to connect people to health care coverage in real time. In some instances, a child can receive coverage within five days of a Helpline call.
In 2002, West Virginia became the first state to replicate the COMPASS system. An independent organization executed the code transfer into inROADS, West Virginia’s version of the application. The design and development was completed in six months. In addition, the following states have leveraged the COMPASS concepts, approach and best practices in developing their own “Self Service” products: Wisconsin, Delaware, Massachusetts, New Hampshire, Florida, Indiana and Nausau County, New York. In February, 2008, Georgia and New York began moving forward with Self Service applications using the COMPASS concepts.
Browse
- Summary
- Background/History
- Primary Support
- Program Elements
- Funding
- Results
- Lessons Learned
- Contacts
View
Download
Last Updated
February 2008