Pennsylvania:
Streamlined Enrollment & Renewal through Technology
Primary Support
The political climate in Pennsylvania has been consistently supportive of innovations that facilitate Medicaid and CHIP enrollment. The creation of COMPASS also benefited from early inclusion of non-government partners as Beta-testers and advisors. As the Web site has evolved over the years, the Departments of Public Welfare and Insurance have continued to bring a diverse group of stakeholders to the table to provide feedback.
The Helpline link itself was established through a team-based approach that included a number of critical roles:
- Medicaid officials provided leadership and decision-making as policy and systems issues arose.
- The Outreach Director at the Insurance Department provided data on COMPASS and Helpline utilization.
- The Helpline Director trained and monitored staff and oversaw the pilot tests.
- COMPASS system technology staff tracked applications.
Also helpful, many state legislators were familiar with the Helpline and COMPASS since their constituent services staff regularly referred people to these services. Some legislative offices have even been designated as “COMPASS Community Partners,” meaning they can take and submit applications for CHIP, Medicaid and all other social services programs offered through COMPASS.
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- Summary
- Background/History
- Primary Support
- Program Elements
- Funding
- Results
- Lessons Learned
- Contacts
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Last Updated
February 2008
Pennsylvania:
Streamlined Enrollment & Renewal through Technology
Primary Support
The political climate in Pennsylvania has been consistently supportive of innovations that facilitate Medicaid and CHIP enrollment. The creation of COMPASS also benefited from early inclusion of non-government partners as Beta-testers and advisors. As the Web site has evolved over the years, the Departments of Public Welfare and Insurance have continued to bring a diverse group of stakeholders to the table to provide feedback.
The Helpline link itself was established through a team-based approach that included a number of critical roles:
- Medicaid officials provided leadership and decision-making as policy and systems issues arose.
- The Outreach Director at the Insurance Department provided data on COMPASS and Helpline utilization.
- The Helpline Director trained and monitored staff and oversaw the pilot tests.
- COMPASS system technology staff tracked applications.
Also helpful, many state legislators were familiar with the Helpline and COMPASS since their constituent services staff regularly referred people to these services. Some legislative offices have even been designated as “COMPASS Community Partners,” meaning they can take and submit applications for CHIP, Medicaid and all other social services programs offered through COMPASS.
Browse
- Summary
- Background/History
- Primary Support
- Program Elements
- Funding
- Results
- Lessons Learned
- Contacts
View
Download
Last Updated
February 2008