navigators

Hats off to navigators and certified application counselors (CACs) across the country who persevered through the rocky rollout of the marketplaces and helped create the late surge that put enrollment over the top. There is much yet to be learned as we reflect back on open enrollment, but we already know there is much that […]

Last week, CMS issued a proposed rule that describes some of the circumstances in which state laws have overstepped their bounds and interfere with the important work of navigators, non-navigator assisters and certified application counselors (collectively known as assisters). The proposed rule, coupled with the recent court ruling in Missouri that federal law preempts state […]

I’ve been getting lots of questions on certified application counselors, so I thought it was time to loop back to this issue and try to answer a few based on what I’ve heard along the way. How long does it take to receive approval of a CAC application? HHS has received several thousand applications from […]

It was another hot summer Friday for regulations with the release of the final rule on navigator and non-navigator assisters (aka in-person assisters) and Exchange-based certified application counselors (CAC). (Don’t our friends at CMS know that we like to take weekends off?) All in all, the proposed rules for navigators were finalized with minimal changes […]