In July, HHS Secretary Sebelius responded to an inquiry from a group of Congressmen regarding distinctions between navigators and brokers. The Secretary’s letter clearly articulated that states cannot require navigators to be licensed insurance brokers or agents. The letter provides other helpful clarifications, as well. Unfortunately, some of the wording of the letter has spurred additional […]
High-performing, technology-enabled eligibility and enrollment systems are unequivocally at the heart of the vision of streamlined, real-time access to health coverage under the Affordable Care Act (ACA). New systems offer the promise of remedying many of the consumer issues that advocates have worked on for years including eliminating unnecessary paperwork, making notices clear and understandable, […]
Exchanges are required to set up navigator programs and federal regulations specify a minimum set of duties and competencies required of navigators. However, states have to flexibility to expand the role of navigators to maximize the effectiveness and reach of their programs. By identifying and focusing on the needs of consumers upfront, Exchanges are better […]
As many readers know, this week the annual Census Bureau’s Current Population Survey numbers were released and the number of uninsured persons actually declined for the first time since 2007 – by 1.4 million. Since 2007 the number of uninsured adults has been growing – this year marks the first turnaround. This bit of good […]
We’ve posted several blogs over the past year about how navigators will play a critical role in helping consumers connect to expanded and more affordable health coverage options. In July, we launched a new series of briefs about navigators, the first of which, “Countdown to 2014: Designing Navigator Programs to Meet the Needs of Consumers,” […]
This brief provides recommendations on how states can connect consumers with health coverage programs like Medicaid and health insurance exchanges. It also explores how ways to connect consumers with health coverage options will evolve as new technological tools are deployed to facilitate the enrollment process. Where states’ use of new technology tools is limited, the authors […]
