Enrollment Assistance

All Hands on Deck: Helping Consumers Navigate Coverage in 2013

In 2014, millions of Americans will gain access to more affordable health coverage when Exchanges officially open for business and states take advantage of the historic opportunity to provide coverage to more low-income people through Medicaid. Paving the way to these sources of coverage will be a transformation of the eligibility and enrollment process through […]

Countdown to 2014: Designing Navigator Programs to Meet the Needs of Consumers

Exchanges are required to establish a navigator program that provides grants to community or consumer-focused nonprofits and other organizations to conduct outreach and help consumers and small employers connect to health coverage. States have broad flexibility in designing their programs as long as minimum federal guidelines are met. While similar to existing models of consumer assistance in Medicaid and Medicare, navigator […]

Fresh Insights into Strategies and Messages for Enrollment in Medicaid and the Exchange

The Robert Wood Johnson Foundation recently released new research to help states identify messages that will encourage enrollment in Medicaid in 2014 when minimum eligibility levels are expanded to 133% FPL.  The research also explores issues relating to state Exchanges, including attitudes about enrolling and choosing health insurance online. It was conducted in three states: […]