Under Pressure: An Update on Restrictive State Insurance Marketplace Consumer Assistance Laws
By Justin Giovanelli, Georgetown University’s Center on Health Insurance Reforms To help consumers enroll in the recently opened health insurance marketplaces, the Affordable Care Act created outreach and consumer assistance positions such as “navigators,” in-person assisters, and certified application counselors. Though they are subject to uniform federal standards, in practice, these programs range widely from […]